Refund Policy


We offer a full refund or exchange for change of mind on unworn, unused, undamaged items with the security tags still attached (and the gift box and/or pouch) within 14 days of purchase. The amount of $8.00 will be deducted from your refund if the gift box and/or pouch is missing.

We do not offer exchanges or refunds on sale items and promotions. Due to hygiene regulations items such as earrings, nose rings, headpieces, promotional as well as sale items are excluded from the refund/exchange. Please choose carefully.
We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.

You must request a Return ID Number within 14 days of receipt of your order at sales@tjestore.com. Then complete the Return Form that was included with your order. Include the original invoice and Returns Form in the parcel. You must also return the gift box/pouch your item was sent with. All goods returned for refund or exchange should be sent to:

Tje Store
4015-11 Brunel Crt
Toronto, ON, M5V 3Y3
Canada

We recommend a return freight method with a tracking number be used for all returns. We must receive your returned items within 14 days of issuing the Return ID Number. We are not responsible for returns damaged or lost in transit.

If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange, but you must let us know within 2 days from receipt by emailing us at sales@tjestore.com with the reason for your return and we will issue you with a Return ID Number. Simply return the goods (with the gift box and/or pouch), your original invoice and the completed Return Form so they arrive within 14 days using a freight method with a tracking number.

On receipt your jewellery item will be assessed by our jeweller. The return shipping cost for the faulty item will be reimbursed to you once the item has been assessed as having a manufacturers fault and the return has been granted. We therefore suggest you include the return freight payment receipt with your original invoice and Return Document so this freight cost and your original payment can be refunded together. Please note on return of an item due to the duty levy you will not be issued a refund on your return shipping.

We will happily exchange your jewellery if the item has not been worn, or damaged in any way and still has all security tags attached. Simply email us at sales@tjestore.com for your Return ID Number. Fill in your Return Form and return with your jewellery (with gift box and/or pouch) and original invoice to us at:

Tje Store
4015-11 Brunel Crt
Toronto, ON, M5V 3Y3
Canada